Asked Questions About Vehicle Transport
How far in advance should I schedule the transport of my vehicle?
A. We ask that you schedule your move as soon as possible to insure
that your car is moved within the time frame which best meets
your schedule. However, if you need to move your vehicle immediately,
we may be able to accommodate your request. For example, we have
terminals in major cities and can usually get a vehicle picked
up within 24 hours. You also have the option to drop the vehicle
off at a terminal if you cannot wait for the carrier to pickup
Q: How will my vehicle be transported?
A: In most cases, your vehicle will be transported on an open
Car Carrier that transports 8-10 vehicles; the same type of trucks
used to deliver new cars to local dealerships. These trucks are
75 to 80 feet long and approximately 14 feet high. Therefore,
they are very hard to maneuver and are restricted to main roads
that do not have any overhanging trees or low clearance bridges.
Please keep this in mind when directing the truck to your pickup
or delivery location. A terminal or local service may be used
should the car carrier have difficulty reaching your pickup or
delivery point. Enclosed Car Carriers offer enhanced protection
for your vehicle by providing custom-made air suspension vans
and protection from road debris. Most are equipped with Hydraulic
lift gates that keep your vehicle horizontal at all times during
the loading/unloading process. Lift gate loading minimizes the
possibility of undercarriage damage and is strongly recommended
for antiques, classics, or exotic vehicles that may have limited
Q. Will my vehicle be driven?
A: Your vehicle will only be driven on to and off of the Car Carrier.
Therefore, only a 1⁄4 tank of gas is needed for shipment.
Q. What is door to door service?
A. The Car Carrier will get as close to your front door as possible,
as long as it does not compromise the cargo and/or your vehicle.
If the pickup/destination address is on a main road with no overhanging
trees or low bridges, and the streets leading to the address can
accommodate trucks of 75 to 80 feet long, then the carrier will
pickup/deliver your vehicle to/from your door. If the Car Carrier
cannot access the area, the driver may suggest meeting at a local
shopping center with ample space to load/unload your vehicle.
Otherwise, a local truck is dispatched to your desired location.
We have a terminal/local service network of over 100 locations
throughout the US.
Q. Do I have to be present at the time pick
up or delivery?
A. Yes, we request that you, or a designated agent, be present
upon pickup and delivery of your vehicle. An inspection report
is performed and a contract bill of lading must be signed at the
time of pickup and delivery. At the time of delivery you, or a
designated agent, must thoroughly inspect the vehicle. If there
is any damage it must be noted on the delivery receipt at the
time of delivery. Claims will not be honored after the fact.
Q. How long will it take to have my vehicle
A. Our standard transit is up to 16 days from coast to coast and
up to 14 days from coast to Midwest. Your vehicle will be transported
on a Car Carrier along with other vehicles being delivered to
other destinations. Delivery times fluctuate depending on the
miles between your origin and destination, the scheduling of car
carriers in your area, the proximity to other cars being delivered
on the same carrier, weather, and unforeseeable events such as
traffic accidents and Car Carrier mechanical failure. Specialty
moves that involve transporting your vehicle overseas via vessel
transportation (i.e. Alaska and Hawaii) may take up to 30 days.
Please keep in mind the law only allows drivers to drive 550 miles
per day and they must have at least one day off per week, known
as down time, to rest.
Q. Will my vehicle be insured?
A. Your vehicle will be covered for the Actual Cash Value (ACV).
Occurrences not covered are clearly listed on the Bill of Lading
upon which your car is shipped. A vehicle inspection report is
done at the time of pickup and delivery. You, or your designated
agent, and the truck driver both sign this report. Any exceptions
must be noted at the time of delivery and this is why we advise
that you do a thorough inspection of your vehicle at the time
Q. Can I pack things in my vehicle?
A. No, Car Carriers are not permitted by law to transport personal
belongings. The carrier must be weighed at the Department of Transportation
(DOT) weigh stations. If the carrier is considered over weight,
the DOT officer may ask the driver to discard any such items.
By violating this federal law, they can be fined up to $10,000
per occurrence. In addition, Personal belongings are not covered
by the carrier's insurance and the added weight can damage the
vehicle, also not covered by the insurance. The driver will not
inventory any such items and will not assume responsibility for
Q. How do I prepare my vehicle?
A. Please have a no more than a 1/4 tank of fuel, remove all personal
items from your vehicle, repair any chips and/or cracks in your
windows and make sure your vehicle is prepared for changing weather
Q. What is an over height fee?
A. Vehicles that are larger than a traditional passenger vehicle
(such as mini-vans, trucks, and SUVs) are consider over height.
Because of the dimensions, these vehicles take up the space of
two vehicles, which results in the need for an over height fee.
Q. How do I get a quote?
A. You may get a free quote from this web site or contact our
professional and friendly staff via email, fax, or telephone.